帮助中心

帮助中心 - 在我们全面的知识库中找到所需的答案,或联系我们友好的客户支持团队

最常见问题

我们的帮助中心旨在回答交易者在我们这里开户前通常会提出的最常见问题。有关 SwiftTrader 和我们提供的产品的更多帮助资源信息,请在下面输入您的问题或访问我们的即时聊天服务。

Helpie FAQ

  • Can I open a demo account?

    After logging into the portal, navigate to the menu on the left side of the page and select ‘My Account’ → ‘Open Account’. On the account creation screen, set the ‘Account Type’ to ‘Demo’ and complete the registration.

    Log in to the portal using the following URL: https://client.swifttrader.com/

  • I don’t have a photo ID, can I still register for an account?

    If you do not have any photo ID, you will not be able to register. Providing a photo ID is an industry-wide requirement for opening an account with Swift Trader.

  • What identification will i need to open an account successfully?

    You can open an account with a passport or a photo ID, such as a driver’s license. Just complete the registration form, including your employment status and financial information.

  • When registering account information before withdrawal, does “address” refer to the bank’s location?

    You do not need to fill in the “address” and “correspondent bank” fields.

  • Does Swift Trader offer two-factor authentication or any other security measures when logging in?

    Your security is our top priority, and we are committed to delivering the best possible protection for our clients. Security measures including Two-factor authentication are planned to be implemented in the future. We appreciate your patience as we finalize the implementation. Stay tuned for updates.

  • How can I check if my KYC (Know Your Customer) process is completed?

    Your KYC process is complete if you have received an email from Swift Trader with the subject line ‘SwiftTrader – Account Verification Complete’ in your inbox.

  • I can’t enter my name in my native alphabet when opening a new account.

    Please enter your name in Roman characters (uppercase or lowercase). For other information (such as address), please enter it in your native alphabet.

  • How long does it take for an account to be approved?

    An account will generally be approved within a working day of submission, depending on your time zone and provided there are no issues.

  • Can you explain the steps that follow account approval?
    1. Open a Trading Account
      Log in to client portal as per the welcome email we have sent you. Go to “My Accounts” → “Create Account” in the portal’s menu. Create a Live Trading Account as per the options available and your trading preferences.
    2. Download the MT5 App
      After opening a trading account, you will receive MT5 login information via email along with a pop-up notification. Enter the provided ID and password into the app to access your trading account.
  • I can’t proceed with account registration because the camera won’t start for the selfie?

    If you’re using a PC and can’t proceed with account registration because the camera won’t start for the selfie, try the following:

    Switch to Smartphone
    Scan the QR code with your smartphone and use your phone’s camera to take the selfie.

    Follow Face Recognition Steps
    Due to system requirements, the face recognition page is displayed in English. Please follow these steps:

    Step 1: Privacy Policy

    • Ensure your webcam or mobile camera is connected and working.
    • Click “Start” and follow the on-screen instructions.
    • Review the privacy policy and check the corresponding box to agree, indicating your consent for Sumsub to process personal data.

    Step 2: Identity Document

    • Select the country and type of document you will use.
    • Upload a photo of your ID. You can start verification on the desktop and switch to mobile halfway through by using a QR code or link and pressing “Continue on phone.”
    • Use any government-issued document (ID card, passport, driver’s license, etc.) valid for at least one month from the current date.
      Photo-Taking Tips:
    • Ensure the information on the document is clearly readable.
    • Make sure all corners of the document are visible within the frame.
    • For two-page or double-sided documents, take photos of all pages/sides.
    • Acceptable file types are JPEG and PDF, each at least 500KB in size.

    Step 3: Liveness Check

    • Complete the liveness check by slowly rotating your head in a full circle towards the camera to confirm you are the document owner.
    • Keep your face within the frame during the process.
    • You can switch from desktop to mobile at this step or any other step.

    Step 4: Submit Application

    Please wait while Sumsub checks the data. The status of your application will update automatically.

  • I live in a country where Swift Trader does not provide services. Can I still open a demo account?

    We apologize, but you cannot open an account in a country where Swift Trader does not provide services.

  • Where is your company licensed and registered?

    We are licensed in the Comoros Islands, under the Island of Mohéli. For more details, please visit our company profile

  • What are the advantages of Swift Trader compared to XM and other companies?

    We offer competitive spreads and a wide range of campaigns that stand out from other companies. Our campaigns are designed to be highly advantageous for our clients.

  • How long does it take to open an account?

    Opening a Swift Trader account takes only a few minutes. After registration, you’ll receive an authorisation link to your provided email address to verify your account.

  • Why do I need to enter my personal details before opening an account?

    Swift Trader operates as a licensed service provider, rigorously regulated by the Financial Services Authority of the Union of Comoros and St. Vincent and the Grenadines. To comply with anti-money laundering (AML) regulations and ensure the security of our customers’ assets, it’s essential for us to gather pertinent information at the outset of our service. This requirement underscores our commitment to due diligence and asset safety, hence the need for customers to provide necessary details when initiating an account.

    All regulated and serious brokers require this information and you should only ever choose a broker who insists on these requirements.

  • What personal information is required to open an account?

    For personal accounts, we require you to complete a registration form that includes details on your employment and financial status, accompanied by a form of ID with a photo (like a driver’s license, My Number card, or passport).

    For corporate accounts, we need the main user’s ID, details on directors/officers/shareholders, information on entities with more than a 25% stake (significant controllers), their employment status, financial status, and a proof of address document.

  • Is there an age limit for opening an account?

    You must be at least 18 years old to open a Swift Trader account.

  • Is there a deadline for completing the opening of an account?

    Please note that there is no deadline for completing the account opening process and you can start trading without completing it, however if you have not completed it, you will be asked to enter the appropriate information or send an image(Photo ID) when withdrawing funds, in accordance with KYC (Know Your Client) rules.

  • Is it possible to update personal information?

    You can change the phone number etc. on the client portal. For changes in your email address, please contact the customer experience. The ID card cannot be changed after approval.

  • When can I start trading?

    You can start trading immediately after opening an account.

  • What should I do if I do not receive a verification email from www.swifttrader.com?

    If you do not receive the verification link, please check your spam folder. If you still have not received it, please contact us via live chat or email [email protected].

  • Does registering an account give me access to the trading platform?

    After registering the account, if you can open a trading account, you will receive an e -mail with the email with the login ID, password and server name.

  • What is the Swift Trader Portal?

    The Swift Trader Portal is a members-only portal available to all customers after account opening. Here you can check your registration information, account information, financial status, etc.

  • What is a Swap Free (Islamic) Account?

    Swift Trader does not currently offer swap-free accounts for customers with Sharia law.

  • What currencies are available?

    To view available currencies, please check ‘Pricing Page’ and ‘Deposits and Withdrawals’.

  • Are there any country restrictions?

    Swift Trader does not offer services to residents of the following countries.
    Afghanistan, Belarus, Central African Republic, Cuba, Ethiopia, Iran, Iraq, Lebanon, Libya, Myanmar, North Korea, Russia, Sudan, Syria, Ukraine, Venezuela, Yemen, Zimbabwe, Democratic Republic of the Congo, Australia, United States of America, United States Minor Outlying Islands, Ontario in Canada.

  • Is there a limit to the number of trading accounts I can open?

    Up to 10 trading accounts can be opened.

  • How do I delete a trading account?

    Please contact us from the Portal Ticket to delete (archive) a trading account.

  • Can I open a corporate account?

    Swift Trader is currently unable to offer corporate accounts. We will inform you when corporate accounts become available.

  • 在迅鹰可以开立模拟账户吗?
    可以的。登录门户网站后,请在左侧菜单中选择“我的账户” → “开户”。在开户页面,将“账户类型”设置为“模拟”并完成注册即可。
  • 我能用没有照片的证件开立账户吗?
    如果您没有任何带有照片的身份证明文件,恕无法注册。提供此类证件是业界的正常要求,开立迅鹰账户也不例外。
  • 开户需要哪些个人资料?
    您可以使用护照或身份证等带有照片的身份证件进行注册。只需填写注册表格,包括您的就业状况和财务信息即可。
  • 在开立账户时(并非提款操作)所要求的”地址”是指银行所在地吗?
    请使用中文填写您的居住地址。
  • 迅鹰是否提供双重认证或其他登录安全措施?
    您的安全是我们的首要任务,我们致力于为客户提供最佳保护。包括双重认证在内的安全措施计划未来会实施。我们感谢您的耐心等待,届时会有相关更新。
  • 如何查看我的KYC(客户认证阶段)流程是否完成?
    如果您收到了主题为”迅鹰 – 账户验证完成”的电子邮件,则表示您的KYC流程已完成。
  • 在开立新账户时,无法以本地语言输入姓名?
    请用中文输入您的姓名。其他信息(如地址)可使用您的本地语言。
  • 账户审批需要多长时间?
    通常在提交后的两个工作日内完成审批,具体时间取决于您所在的时区以及是否存在任何问题。
  • 账户审批通过后的下一步是什么?
    账户审批通过后,请完成以下两个步骤:
    1. 开立交易账户 按照我们发送给您的欢迎电子邮件登录客户门户。进入门户菜单中的”我的账户” → “开立账户”。根据可选选项和您的交易偏好开立实盘交易账户。
    2. 下载MT5应用程序 开立交易账户后,您将通过电子邮件收到MT5登录信息以及弹窗通知。将提供的ID和密码输入应用程序,即可访问您的交易账户。
  • 我无法完成注册,因为摄像头无法启动自拍。我应该怎么做?
    如果您使用电脑无法完成注册,因为摄像头无法启动自拍,请尝试以下方法: 切换至智能手机 扫描二维码,使用手机相机拍摄自拍。 按照人脸识别步骤操作 由于系统要求,人脸识别页面以英文显示。请按照以下步骤操作: 步骤1:隐私政策
    • 确保您的网络摄像头或手机摄像头已连接并正常工作。
    • 单击”开始”并按照屏幕上的说明进行操作。
    • 查看隐私政策,勾选相应的复选框同意,表示您同意Sumsub处理个人数据。
    步骤2:身份证件
    • 选择您将使用的证件国家和类型。
    • 上传身份证件的照片。您可以在桌面上开始验证,并在中途切换到手机,使用二维码或链接并按”继续使用手机”。
    • 使用任何有效期至少一个月的政府签发的证件(身份证、护照、驾驶证等)。 拍摄提示:
    • 确保证件上的信息清晰可读。
    • 确保证件的所有边角都在框内可见。
    • 对于双页或双面证件,请拍摄所有页面/面。
    • 可接受的文件格式为JPEG和PDF,大小至少为500KB。
    步骤3:动态检查
    • 通过缓慢旋转头部完成活体检查,以确认您是证件所有者。
    • 请保持面部在框内。
    • 您可以在此步骤或任何其他步骤从桌面切换到手机。
    步骤4:提交申请 请耐心等待Sumsub检查您的信息。您的申请状态将自动更新。
  • 我居住的国家迅鹰无法提供服务。我还能开立模拟账户吗?
    对不起,在迅鹰无法提供服务的国家,您无法开立任何账户。
  • 您公司的注册和监管情况是什么?
    我们在科摩罗群岛获得许可,根据莫赫利岛。欲了解更多详情,请访问我们的公司简介。
  • 与其他公司相比,迅鹰有什么优势?
    我们提供有竞争力的点差,并设计了许多颇具吸引力的活动,超越了其他公司。我们的活动旨在为客户带来极大优势。
  • 开立账户需要多长时间?
    开立迅鹰账户只需要几分钟。注册后,您将收到一个验证链接到您提供的电子邮箱地址,以验证您的账户。
  • 为什么我需要先输入个人信息才能开户?
    迅鹰作为一家持牌服务提供商,受科摩罗联盟和圣文森特和格林纳丁斯的金融监管机构严格监管。为了遵守反洗钱法规,确保客户资产的安全,我们必须在提供服务之初收集相关信息。这一要求反映了我们对尽职调查和资产安全的承诺,因此客户需要在开户时提供必要的详细信息。 所有受监管的正规经纪商都会有这些要求,您只应选择坚持这些要求的经纪商。
  • 开户需要提供什么个人信息?
    对于个人账户,我们要求您填写一份包括就业及财务状况信息的注册表格,并提供一份带有照片的身份证明文件(如身份证或护照)。 对于公司账户,我们需要主用户的身份证明、董事/高管/股东的详细信息、持有 25% 以上股权的实体(主要控制人)的信息、他们的就业状况、财务状况以及一份地址证明文件。
  • 开户是否有年龄限制?
    您必须年满18周岁才能开立迅鹰账户。
  • 开户过程是否有截止期限?
    请注意,完成开户过程没有截止期限,您可以在未完成开户的情况下开始交易。但是,如果您尚未完成开户,在提款时将被要求输入适当的信息或提供身份证件照片,以满足”了解你的客户”(KYC)规则的要求。
  • 是否可以更新个人信息?
    您可以在客户门户网站上更改手机号码等信息。 如需更改电子邮件地址,请联系客户体验部门。 身份证件在批准后无法更改。
  • 何时可以开始交易?
    账户开设后您可立即开始交易。
  • 如果我没有收到来自迅鹰的验证电子邮件怎么办?
    如果您没有收到验证链接,请检查垃圾邮件文件夹。 如果仍未收到,请通过在线聊天或发送电子邮件至[email protected]与我们联系。
  • 注册账户是否可以访问交易平台?
    注册账户后,如果您可以开设交易账户,您将收到一封包含登录ID、密码和服务器名称的电子邮件。
  • 什么是迅鹰门户?
    迅鹰门户是一个仅限会员使用的门户网站,所有客户在开设账户后都可以访问。 在这里您可以查看您的注册信息、账户信息、财务状况等。
  • 什么是免息(伊斯兰)账户?
    迅鹰目前不为遵循伊斯兰教法的客户提供免息账户。
  • 可提供哪些货币?
    要查看可用货币,请查看”交易账户类型”和”存取款”。
  • 是否有任何国家限制?
    迅鹰不为以下国家的居民提供服务: 阿富汗、白俄罗斯、中非共和国、古巴、埃塞俄比亚、伊朗、伊拉克、黎巴嫩、利比亚、缅甸、朝鲜、俄罗斯、苏丹、叙利亚、乌克兰、委内瑞拉、也门、津巴布韦、刚果民主共和国、澳大利亚、美国、美属太平洋小岛屿、加拿大安大略省。
  • 可以开设多少个交易账户?
    最多可以开设10个交易账户。
  • 如何删除交易账户?
    请与我们联系以删除(存档)交易账户。
  • 是否可以开设公司账户?
    迅鹰目前无法提供公司账户。 我们会在公司账户可用时通知您。
  • 如果忘记登录密码该怎么办?
    如果您忘记了密码,请点击迅鹰门户登录屏幕上的”忘记密码”,并按照密码恢复屏幕上的步骤设置新密码。
  • 我想更改我的姓名和出生日期。 这是否可能?
    我们不接受姓名和出生日期的更改。

迅鹰集团受交易员青睐的原因

了解交易者为何选择迅鹰,因为它将先进工具、快速执行和有竞争力的交易条件完美结合。

强大的客户支持

原始点差 0.1 点起

提供微型手交易

杠杆率高达 1:400

负余额保护

300 多种交易工具

加密货币作为一种融资方式

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3 个开户步骤

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风险警告:场外衍生品是杠杆产品,对您的资本具有高风险。交易并不适合所有人,可能导致您的损失大大超过您的初始投资。您并不拥有相关资产或对其拥有任何权利。您只能用您能承受损失的资金进行交易。